Q 1 - How long does it take to receive the order
? How do I order from your website... ? what are the payment
information guidelines...? Is you site secure enough for me
to order online? - SHOW
ANSWER
Q 1 - How long does it take to receive the order
? How do I order from your website... ? what are the payment
information guidelines...? Is you site secure enough for me
to order online? - HIDE
ANSWER
A 1 - We Only ship within the USA. We offer FedEx shipping
free of charge on most orders all over the USA which takes
two to three business days to receive, we ship the same
day, if the order is received before 5:00 P.M. eastern time
on a business day. We also ship overnight or next business
day FedEx for an additional fee per order. Please note that
a P.O. box number address is okay for your billing address,
but we will not ship to P.O. box address, we require a street
address for all our shipments and a person taking delivery
has to sign for the package.
Q 2 - Can I use a P.O. Box address as my
shipping address ... ? - SHOW
ANSWER
Q 2 - Can I use a P.O.
Box address as my shipping address ... ? - HIDE
ANSWER
A 2 - Sorry, we do not ship to P.O. Box
addresses, as we require each package to be signed by the
recipient of the package
Q 3 - Can I use a P.O. Box address as my Billing
address ... ? - SHOW
ANSWER
Q 3 - Can I use a P.O. Box address
as my Billing address ... ? - HIDE
ANSWER
A 3 - Yes, you may use a P.O. Box as
your billing address, if the same address is registered
with your credit card processor bank.
Cancellation of orders:
We reserve the right to cancel any order/s, for any of the
reasons given below:
1) If we receive multiple orders for a single item, and
the item is sold out or not in stock anymore.
2) If the order information does not meet our valid credit
card security guidelines
3) If there is an error in the pricing of any item during
the posting of that item on the website.
Q 4 - Why can I not find a item that was there on
the website before..? - SHOW
ANSWER
Q 4 - Why can I not find a item
that was there on the website before..? - HIDE
ANSWER
A 4 - The items that are listed on the
web store are always in stock, we remove the items as soon
as they are sold out, if you do not see the item, it is sold
out, please look for a similar or other item in the respective
category.
Q 5 - Where do you get all your jewelry from ...
? - SHOW
ANSWER
Q 5 - Where do you get all your
jewelry from ... ? - HIDE
ANSWER
A 5 - Some of the jewelry we sell is imported
from various places around the world including various parts
of India, middle-east and far east. Majority of our products
are designed by us at our Pakistan office.
Q 6 - What is the purity of the gold you sell...
?...and is it very soft to wear ? - SHOW
ANSWER
Q 6 - What is the purity of the
gold you sell... ?...and is it very soft to wear ? - HIDE
ANSWER
A 6 - The gold items we sell are 22 karat
in purity, which is 0.916 percent gold in any metal, although
the diamond jewelry is finished in 18 karat gold which is
75.0 percent gold in any metal, there is also some precious
stone jewelry which is made in 21 karat gold purity. The lower
karat is mostly used for precious stones to maintain the hardness
in metal so the stones can be more securely held in the gold
casings.
The jewelry made from 22 karat gold is soft enough, but will
not damage or bend when worn, please note that jewelry of
any karat does not damage by wearing it on the body, but does
so by storing it unsafely, 22 karat jewelry if stored properly
can, last for years. Gold jewelry made in 22k purity, has
be worn for generations in India, China, far east, middle
east, most of Africa and many other parts of the world.
We have been selling 22kt gold jewelry for the since 1967 as a retail outlet and have been selling online since
1996 where our customers, many of whom had never worn or seen
22kt gold jewelry, have become our loyal customers..
Q 7 - Do I have to buy the sets or bangles as they
are displayed, can I buy just the necklace or just a single
pc. of bangle ...? How do I find my bangle size? - SHOW
ANSWER
Q 7 - Do I have to buy the sets
or bangles as they are displayed, can I buy just the necklace
or just a single pc. of bangle ...? How do I find my bangle
size? - HIDE
ANSWER
A 7 - Yes, you may send us a request if
you need just the necklace without the earrings from the set
as displayed, or if you wish to just buy some or a single
bangle from within a set of bangles. We will try to accommodate
your requests in most cases, but not all. We will reply to
your request in either case.
Q 8 - What is your exchange policy ? Can I not get
a refund on my credit card? - SHOW
ANSWER
Q 8 - What is your exchange policy
? Can I not get a refund on my credit card? - HIDE
ANSWER
A 8 - If for any reason you do not like
the item you have bought, you may return it for an even exchange
or a store credit, within ten business days, (Except for purchases
made in the month of December, when we allow 20 business days
for exchanges) we will ship you the new item as soon as we
receive the one you have shipped back to us. we will charge
the difference if any, to the same account used originally.
Please send the items for exchange with a note, describing
the item code of the item you want in exchange, your address,
phone number and email address. You may use any carrier, you
prefer, to send the Jewelry back to us, please maintain all
details of your shipment. The address to return the jewelry
back to us is the same that is on the invoice you receive,
or you may access it here If you are undecided about what
you want to exchange it with, you may request us, in a note
to maintain a store credit in your account, and just send
us an email or call us, with your order number, when you place
the order in the future, so we can adjust the store credit
against that order.
Please note, Store credits will be maintained in your accounts
for a maximum of 90 days (three months) if the store credit
is not used within 90 days, we will deduct the restocking
charge of 15% and credit the balance back to your credit card
accounts.
Please note, we require the customers to pay for the return
shipping, from our side, when they demand an exchange, within
the specified time limit.
Sorry, we cannot issue full refunds on your credit card accounts,
without charging a 15% restocking fee. If you require a refund
on your credit card, we will issue it after deducting the
restocking fee and the shipping charges. If you wish to know
the reasons, why we do this, please read further, the reasons
are given below.
Reasons for why we cannot issue a refund on your credit cards:
When we charge your cards and ship you the jewelry, we are
charged a commission by the credit card processors, if we
give you a credit on your cards we are again charged a commission,
plus the handling and restocking the products back to inventory,
all amount to about 15% extra expense which is also called
a restocking fee. We do not want our customers to pay a restocking
fee, and at the same time do not wish to absorb the loss of
15% without making a sale, we could compensate for the losses
by increasing our sale prices, but we do not wish to put the
burden for paying higher prices on all our customers as most
of our customers, only require an exchange, so we offer an
even exchange or store credit for which, there is no extra
charge, accept for the shipping charge. Please note that due
to health concerns, Nose pins are the only items for which
we do not allow exchanges or refunds.
Q 9 - What if I insist that I just want a complete
refund for my purchase? - SHOW
ANSWER
Q 9 - What if I insist that I just
want a complete refund for my purchase? - HIDE
ANSWER
A 9 - We will gladly issue a refund on
your credit card account, for the original purchase amount
minus the shipping charges and a 15% restocking fee. Just
ship the items back to us, in the original packaging with
the original invoice and a note, saying that you understand
that, there is a restocking charge, and you wish to get a
refund on your credit card.
Q 10 - I do not want an invoice to be shipped
with my order, what should I do ? - SHOW
ANSWER
Q 10 - I do not want an
invoice to be shipped with my order, what should I do ? - HIDE
ANSWER
A 10 - If you do not want us to ship an
invoice, with your order send us an email at deccan_jewellers@yahoo.com with your order number and we will ship your order to the
shipping address, without the invoice and forward the invoice
to your billing address or if you wish just email it to you.
Q 11 - How do I convert from millimeter
'mm' to Inches? - HIDE
ANSWER
A 11 - To get the conversion
you may visit - Conversion
from Millimeters to Inches.
Q 11 - Why has the price on the product code I bought
gone up or down? - SHOW
ANSWER
Q 11 - Why has the price on the
product code I bought gone up or down? - HIDE
ANSWER
A 11 - We change the prices for various
reasons, the pictures are same, but the weight of the gold
differs, e.g. a earring may weigh 1.0 grams, then it gets
sold out, the other batch we receive may be 0.8 grams, so
we reduce the price by $5.00 to compensate for the lesser
weight., which in most cases also makes a difference in the
dimensions too.
The reason we do this, is so we are fair to all our customers.
Bulk changes to the prices are also made when the gold prices
go up or down by more than $ 30.00 or more per troy Oz.
We also reduce bulk prices, yearly in various categories,
for various reasons, as our sales go up, manufacturing costs
go down, so we can offer the most competitive prices to all
our customers.
Q 12 - Do you have a physical store and can I visit
it to make a purchase or exchange an item I have bought on
the website..? - SHOW
ANSWER
Q 12 - Do you have a physical store
and can I visit it to make a purchase or exchange an item
I have bought on the website..? - HIDE
ANSWER
A 12 - Yes, we do have a physical store
location, all items available on the website are available
at our physical location, if you visit us at the store to
make a purchase for a particular item, please note the code
number from the website, so it is easy to locate by us, when
you visit us. All patrons and customers are welcome at the
store to come and physically make purchases or exchange a
product even if you have made the purchase on line.
Q 13 - What happens if the gold jewelry or diamond
jewelry item I buy from you needs repairs? will you be able
to perform the repairs? - SHOW
ANSWER
Q 13 - What happens if the gold
jewelry or diamond jewelry item I buy from you needs repairs?
will you be able to perform the repairs? - HIDE
ANSWER
A 13 - Yes, we will be able to repair any
jewelry bought from us, in most cases, unless it is damaged
beyond repair i.e. crushed or bent or if a complete part of
the jewelry is missing. Please note that there may be a nominal
charge for repairs, plus the shipping charges, in case you
ship it to us for repairs, most repairs can be done within
a week. If you decide to ship it to us for repairs, please
include your Name and phone number or customer ID number,
so we will be able to accesses your account or contact you,
if requried.
Q 14 - Do you sell wholesale, offer discounts or
waive shipping charges if we place a large order ? - SHOW
ANSWER
Q 14 - Do you sell wholesale, offer
discounts or waive shipping charges if we place a large order
? - HIDE
ANSWER
A 14 - Yes, we will be able to repair any
jewelry bought from us, in most cases, unless it is damaged
beyond repair i.e. crushed or bent or if a complete part of
the jewelry is missing. Please note that there may be a nominal
charge for repairs, plus the shipping charges, in case you
ship it to us for repairs, most repairs can be done within
a week. If you decide to ship it to us for repairs, please
include your Name and phone number or customer ID number,
so we will be able to accesses you r account or contact you,
if requried.
Q 15 - Do you sell wholesale, offer discounts or
waive shipping charges if we place a large order ? - SHOW
ANSWER
Q 15 - Do you sell wholesale,
offer discounts or waive shipping charges if we place a large
order ? - HIDE
ANSWER
A 15 - Under normal circumstances there is no discount. For wholesale inquiries please contact us these phone numbers: 021-34800644 Or mail us on : deccan_jewellers@yahoo.com
Q 16 - Why do you ship only within the USA and not
to other countries? - SHOW
ANSWER
Q 16 - Why do you ship only within
the USA and not to other countries? - HIDE
ANSWER
A 16 - We ship only within the USA few
of the reasons we do not ship outside the USA are given below
1) Expensive shipping and Insurance
2) Bank verification is not available for many countries
3) In case there is an exchange or return the shipping and
insurance expense becomes, too much for the customer to bear
4) Most countries have unique custom laws, custom regulations,
that require extra documentation, plus there are many more
reasons, but if we do change our shipping policies, in the
future, we will post them on the website.
Q 17 - What is the difference between 18k white
gold jewelry and 22k gold jewelry with a white finish? what are the different finishes used to enhance the gold jewelry? - SHOW
ANSWER
Q 17 - What is the difference between
18k white gold jewelry and 22k gold jewelry with a white finish?
what are the different finishes used to enhance the gold jewelry? - HIDE
ANSWER
A 17 - True white gold is only possible
to make in 18k gold or lower, as at least 25 percent white
metal alloy would have to be added to make the gold completely
white, from its current yellow color, which would make the
gold content 75 percent or 18 karat purity. The 22kt gold
hand-made jewelry you see as white, is basically 22k gold
jewelry dipped in a liquid, composed of white metal's alloy,
which may wear off, over a period of time, to show the yellow
gold, beneath the surface, the time factor may vary from a
few months to a few years, depending on the type of process
used to coat the finish and may also depend on the designing
of the jewelry.
Q 18 - why not make the beautiful hand-made gold jewelry in complete 18k white gold? - SHOW
ANSWER
Q
18- why not make the beautiful hand-made gold jewelry
in complete 18k white gold? - HIDE
ANSWER
A 18- 18k gold is
harder than the 22k gold, softness in the metal is required
to make the very fine designs and filigree.
Q 19 - why
is 18k white gold jewelry more expensive than 22k gold jewelry? - SHOW
ANSWER
Q
19 - why is 18k white gold jewelry more expensive
than 22k gold jewelry? - HIDE
ANSWER
A 19 - The 25 percent
alloy required to make the gold white is composed of expensive
white metals like Platinum and Rhodium the cost of the alloy
makes the process of making the 18k white gold more expensive
and this in turn make the jewelry expensive.
Q 20 - What
are the different finishes used in the Gold Jewelry, and what
are they? - SHOW
ANSWER
Q
20 - What are the different finishes used in the
Gold Jewelry, and what are they? - HIDE
ANSWER
A 20 - Many different
type of finishes are used to enhance the gold jewelry, like
two-tone finish, white gold finish, enamel color, hand color,
copper finish, antique finish, oxidized finish etc. all of
these are used only on the surface, like paint or polish,
underneath these finishes, it is all solid 22k gold metal.
Q 21 - Why
is the price of gold jewelry that includes stones more compared
to the gold jewelry that does not include stones? - SHOW
ANSWER
Q
21 - Why is the price of gold jewelry that includes
stones more compared to the gold jewelry that does not include
stones?. - HIDE
ANSWER
A 21 - The stones
used in the gold jewelry are sold by the carats, (carat is
the measure to weigh the weight of stones) 1 carat is equal
to about 1/5 of a gram in weight, so 1 gram of stones would
equal 5 times the price of the gold, even the most inferior
stones cost at least about $ 15.00 to $ 20.00 per carat. which
would work out to about $ 75.00 to $ 100.00 per gram for the
stones. Additionally the time and labor to set the stones
individually, and sorting of similar color shade and sizes
in the, stones also adds to the price of the finished product.
